Energy Bill Drama: Three Cases of Customer Struggles with Utilities
Energy companies often create drama for customers with billing disputes. Three cases highlight this: 1) A 90-year-old man in Oxford battles OVO over incorrect payments, with the company repeatedly changing its stance on receipts and payments. 2) An 81-year-old widower in Surrey pays for a stranger's gas due to a meter mix-up with E.ON. 3) A woman in Worcester tries to claim £1,896 from British Gas for her deceased father's account but faces delays in receiving the funds.